Customer Service Pledge

When I started Summerhill Stitchery, I considered the things that really bugged me about buying things from others.

• High shipping costs, i.e., shipping a spring at $15.00 when it can ship for $5.00
• Slow delivery, sometimes in excess of 20 working days
• Unreasonable return policies, i.e., must be returned within 3 days, and restocking fees
• Lack of communication or poor communication

In general - POOR CUSTOMER SERVICE!

I resolved to emphasize customer service, to make it a priority at Summerhill Stitchery.  With that thought in mind...

1. To combat high shipping costs, unless previously arranged, Summerhill Stitchery will ship by the least expensive option available from US Postal Service.  Summerhill Stitchery will never mark-up shipping costs.  
2. Unless otherwise requested, the customer will receive their item by Priority Mail. We will strive to use the least expensive Priority mail option to save the customer money.
3. Summerhill Stitchery's return policy is as follows:  If the customer is not satisfied for any reason, they are free to return the item within 14 working days for a full refund of the purchase price (minus shipping). That should be time enough for you to determine if the product is what you want & what you expected.  Of course, this is subject to change if we find out the policy is being abused.
4. We promise to communicate with you, promptly & with kindness.  You will NOT be put on "Hold".  We have no "hold" button!

Please feel free to let Summerhill Stitchery know of any other Customer Service pet peeves you may have to help us provide the best service to you, our customers.  Without you, there would be no Summerhill Stitchery.